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Refund Policy

Refund Policy
1)Under what circumstances when refund is possible?
Refund is possible under the following circumstances :
- a. Order is cancelled upon request.
- b. Recipient not satisfied with the flowers/gifts delivered.
» the recipient refuses to accept the Flowers/Gifts and returns the same instantly at the address stated on the Delivery Order with intact condition. AND
» Customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to improve our customer service.
- c. Unavailability of flower/gift types or colors
- d. Destination of delivery is beyond our coverage
2)How is the refund procedure being carried out?
Refund will be carried out within three days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.
Addition : Customer’s account will reflect the amount within 15-20 working days.
The amount of refund related to an order cancellation is as follows
Amount Refunded Conditions
100%
when credit card has not been charged and flowers/gifts have not been ordered from our supplier.
90%
when credit card has been charged and flowers have not been ordered from our supplier.
30%
after flowers/gifts have been ordered from our supplier.
0%
after the flower/gift leaves our shop/office.
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